Rumah Korea – Operations Team

Online Shop for Korean Skincare & Beauty Products

Role Overview

As part of the operations team at Rumah Korea, I supported daily e-commerce fulfillment and customer service processes to ensure smooth operations and excellent customer satisfaction.

Key Responsibilities

• Managed the packaging and shipping process to ensure timely delivery and product quality.
• Provided prompt and clear communication to customer inquiries and feedback.
• Handled inventory and quality checks, ensuring accurate stock and valid product expiration dates before shipment.
  

Skills & Impact

This role strengthened my capabilities in:

• Time and task management
• Customer service excellence
• Operational attention to detail
• Understanding of e-commerce workflows

I also gained valuable exposure to the dynamics of fast-paced online retail and product-based business management.

I was part of the operations team at Rumah Korea, an online shop specializing in Korean skincare and beauty products. My responsibilities included managing the packaging and shipping process, ensuring that all customer orders were delivered on time and in excellent condition to maintain customer satisfaction.

I actively handled customer communication by responding promptly to inquiries and feedback, providing clear and accurate information to support a positive shopping experience. I also oversaw inventory management, regularly checking product quality and verifying expiration dates to ensure that only safe and effective products were shipped.

This experience strengthened my skills in time management, attention to detail, and customer service, while giving me valuable exposure to the fast-paced world of e-commerce.